1. Purpose
These Terms and Conditions of Use (T&Cs) are intended to define the terms of collaboration between the platform Que Faire Sénégal, operated by Novazeo, and its partner providers.
The platform connects clients (residents and tourists) with providers offering activities, experiences, and services in Senegal.
2. Acceptance of the Terms and Conditions
Any registration or collaboration with Que Faire Sénégal implies full and unconditional acceptance of these Terms and Conditions.
The provider acknowledges having read them and agrees to comply with them without reservation.
3. Nature of the Platform
Que Faire Sénégal acts as a commercial intermediary platform.
The platform:
- lists activities (and not providers)
- generates and distributes customer requests
- does not guarantee any level of revenue
The provider remains solely responsible for:
- the performance of the service
- the final customer relationship
- compliance with legal obligations
4. Registration and Information
The provider agrees to supply accurate, complete, and up-to-date information, including:
- identity
- contact details
- activities offered
- service areas
- conditions and constraints
Any incorrect information may result in:
- suspension
- or termination of the partnership
5. Pricing Terms and Pricing Policy
5.1 Mandatory Partner Discount
The provider agrees to grant Que Faire Sénégal a minimum commercial discount of 10% on its public rates.
This discount forms the basis of the collaboration with the platform.
Que Faire Sénégal is free to:
- set the final displayed price
- include its service fees and margin
5.2 Price Accessibility
The platform serves a mixed clientele:
- residents
- tourists
The provider agrees to offer prices that are:
- consistent
- accessible
- adapted to the local market
Que Faire Sénégal reserves the right to:
- refuse an activity
- request a price adjustment
- remove an offer deemed unsuitable
5.3 Mandatory Low-Season Pricing
The low tourist season is defined as:
👉 May to October inclusive
During this period, the provider agrees to apply the following minimum reductions:
- Flexible activities: -20%
- Semi-structured activities: -30%
- Structured activities: -40%
These reductions apply to the provider’s public prices.
Que Faire Sénégal may adjust these rules according to:
- demand
- the market
- seasonality
6. How Customer Requests Work
Customer requests are generated by the platform and distributed according to internal criteria:
- availability
- quality
- responsiveness
- relevance
The provider agrees to:
- respond quickly
- ensure serious follow-up
- honor the services booked
7. Commission and Payment
The client pays a commission of approximately 20% through the platform.
The balance is paid directly to the provider.
This commission covers:
- the matchmaking service
- marketing
- management
8. Cancellation Policy
8.1 Standard Policy
Free cancellation up to 48 hours in advance
8.2 Categorization
🟢 Flexible activities – 24h
- massage
- workshops
- coaching
- classes
- simple leisure activities
🟡 Semi-structured activities – 48h
- surfing
- jet skiing
- paddleboarding
- tours
- short excursions
🔴 Structured activities – 72h
- quad biking
- safari
- diving
- long excursions
- boat trips
- bivouac
Specific Cases
Premium / private activities → minimum 72 hours
9. Late Cancellation
In the event of a late cancellation:
👉 the commission remains retained by the platform
The provider acknowledges:
- that they will receive no payment
- that the commission corresponds to a service rendered
10. Exceptional Compensation
Que Faire Sénégal may grant exceptional commercial compensation.
- up to 10% of the service price
- optional
- not automatic
It depends on:
- the context
- the activity
- the provider
11. Provider Obligations
The provider agrees to:
- fulfill their commitments
- ensure safety
- remain legally compliant
- maintain consistent quality
12. Quality and Performance
The platform may assess:
- quality
- responsiveness
- customer satisfaction
These criteria influence how requests are distributed.
13. Non-Circumvention
The provider agrees not to encourage a client to cancel in order to deal directly.
Any such attempt may result in:
- suspension
- termination
14. Liability
Que Faire Sénégal is not liable for:
- the services provided
- incidents
- disputes
The provider remains solely responsible.
15. Force Majeure
No liability shall apply in cases of:
- weather conditions
- security issues
- unforeseen events
16. Suspension and Termination
Que Faire Sénégal may suspend or terminate the partnership in the event of:
- non-compliance
- poor quality
- harmful behavior
17. Amendments to the Terms and Conditions
These Terms and Conditions may be amended at any time.
18. Governing Law
These Terms and Conditions are governed by the laws applicable in Senegal.
