Que Faire Sénégal
1. Preamble
These General Terms and Conditions of Sale (hereinafter “GTC”) govern the relationship between:
- the company NOVAZEO, whose registered office is at 21 Avenue Lamine Gueye, Dakar (Senegal), registered under NINEA 012956952, represented by Mr Mathieu POTIRON, in his capacity as Manager, operator of the Que Faire Sénégal platform
- and any person making a booking through the site
The platform’s purpose is to offer, promote and facilitate the booking of tourist, cultural and leisure activities in Senegal.
NOVAZEO acts as an intermediary putting the client in contact with the provider.
2. Purpose
These GTC set out:
- the booking terms
- the payment terms
- the cancellation conditions
- each party’s responsibilities
3. Acceptance of these terms
Any booking made through the platform implies full and unreserved acceptance of these GTC.
The client acknowledges having read these terms before confirming the booking.
4. How the platform works
Que Faire Sénégal lists activities offered by independent providers.
The service contract is concluded directly between:
- the client
- and the provider
Novazeo does not act as a direct supplier of the service.
5. Booking process
5.1 Selecting the activity
The client selects an activity through the platform based on the information available.
5.2 Payment
The client only pays a connection fee equal to 20% of the provider’s price (10% where the price is set by a public authority), plus Senegalese VAT on that fee alone.
The balance for the service is to be paid directly to the provider.
5.3 Confirmation
The booking is considered confirmed after:
- payment has been validated
- a confirmation has been received (WhatsApp and/or e-mail)
6. Price and payment
The prices shown on the platform correspond to the total price of the activity.
When booking, the client pays Que Faire Sénégal a connection fee equal to 20% of the provider’s price, plus VAT. The price displayed is the provider’s price plus 10%; for an activity whose rate is regulated by the State, the price displayed is the provider’s price, with no mark-up, and the fee is 10% of that price. In every case, the balance paid to the provider is equal to 90% of its price. This fee confirms the request and the connection with the provider.
👉 The balance is paid directly to the provider on the day of the activity.
Depending on the nature of the activity, the provider may request an additional deposit to secure the booking. Its refund conditions are those of the provider; they are communicated to the client before any payment is made.
Clients residing in Senegal. Clients who live in Senegal benefit from a discount of at least 5% on the provider’s price, shown on each listing and applied before the connection fee. It does not apply to regulated costs (entrance tickets, taxes), which are paid in addition, on site.
👉 The total amount paid by the client (platform + provider) always corresponds to the price announced.
7. Cancellation conditions
Each activity falls into a cancellation category, determined by its type of activity and shown on its listing. If cancelled within the deadline for its category, the booking gives rise to a full refund of the connection fee; if cancelled after the deadline, or in the event of a no-show, the fee is retained.
- Flexible activities: free cancellation up to 24 h before (workshops, classes, training courses, treatments, coaching, and simple non-motorised activities: kayak, paddle, canoe, surf, pedal boat, bicycle).
- Semi-structured activities: up to 48 h before (guided tours, day excursions, transport).
- Structured activities: up to 72 h before (motorised vehicles and supervised outings: quad, buggy, jet ski, karting, diving, towed sports, horse riding, non-private boat trips).
- Private or tailor-made activities: at least 72 h before (private boat, private excursion, group, event); a longer deadline may be set by the provider and communicated before payment.
The full list of activities and their category is published on the Cancellation policy page. Deadlines are calculated in Senegal local time, from the start time of the activity.
8. Cancellation by the provider
If the provider cancels, the client chooses between a full refund of the connection fee and rescheduling the activity.
9. Force majeure
In the event of:
- weather conditions
- a safety issue
- an unforeseeable event
👉 the booking may be:
- rescheduled
- or refunded
10. Liability
NOVAZEO acts as an intermediary.
As such, the platform cannot be held liable for:
- the quality of the service
- any incidents that occur
- the conduct of the provider
The provider is solely responsible.
11. Client’s commitments
The client undertakes to:
- arrive on time
- follow the instructions given
- behave respectfully
Any failure to comply may result in the service being cancelled without a refund.
🔥 12. Commitment and non-circumvention
Any confirmed booking implies a commitment by the client to carry out the service with the provider under the conditions set out.
The connection fee is retained in the event of cancellation after the deadline (article 7), of a no-show, or of any attempt to circumvent the platform in order to book directly with the provider.
13. Personal data
Data is processed in accordance with the regulations in force.
It is used solely for:
- managing bookings
- customer relations
14. Intellectual property
All content on the site is protected.
Any reproduction is prohibited without permission.
15. Changes to the GTC
The GTC may be amended at any time.
16. Governing law
These GTC are governed by the law applicable in Senegal.
Any dispute falls within the jurisdiction of the competent courts.
