Que Faire Sénégal
Last updated: 22 September 2026
1. Preamble
These General Terms and Conditions of Sale (hereinafter “GTC”) govern the relationship between:
- the company Novazeo, operator of the Que Faire Sénégal platform
- and any person making a booking through the site
The platform’s purpose is to offer, promote and facilitate the booking of tourist, cultural and leisure activities in Senegal.
Novazeo acts as an intermediary putting the client in contact with the service provider.
2. Purpose
These GTC set out:
- the booking terms
- the payment terms
- the cancellation conditions
- each party’s responsibilities
3. Acceptance of these terms
Any booking made through the platform implies full and unreserved acceptance of these GTC.
The client acknowledges having read these terms before confirming the booking.
4. How the platform works
Que Faire Sénégal lists activities offered by independent service providers.
The service contract is concluded directly between:
- the client
- and the service provider
Novazeo does not act as a direct provider of the service.
5. Booking process
5.1 Selecting the activity
The client selects an activity through the platform based on the information available.
5.2 Payment
The client only pays a booking commission equal to approximately 20% of the total price.
The balance for the service is to be paid directly to the service provider.
5.3 Confirmation
The booking is considered confirmed after:
- payment has been validated
- a confirmation has been received (WhatsApp and/or e-mail)
6. Price and payment
The prices shown on the platform correspond to the total price of the activity.
When booking, the client pays part of the amount (approximately 20%) to Que Faire Sénégal to confirm the request and be put in contact with the service provider.
👉 The balance for the service is to be paid directly to the service provider on the day of the activity.
Depending on the nature of the activity, the service provider may request an additional deposit to secure the booking.
👉 The total amount paid by the client (platform + service provider) always corresponds to the price announced.
7. Cancellation conditions
Cancellation conditions depend on the type of activity booked.
👉 If cancelled within the required timeframe, the commission paid on the platform is refunded.
👉 If cancelled late, this commission is not refunded.
7.1 Categories of activities
🟢 Flexible activities
(simple to organise, few constraints)
Examples: massage, workshops, classes, coaching, simple leisure activities
- Free cancellation up to 24h before
- Less than 24h: commission not refunded
🟡 Semi-structured activities
(moderate organisation, equipment or scheduling involved)
Examples: surfing, paddle boarding, jet ski, guided tours, short excursions
- Free cancellation up to 48h before
- Less than 48h: commission not refunded
🔴 Structured activities
(significant logistics, complex booking)
Examples: quad biking, safari, diving, long excursions, boat trips, camping trips
- Free cancellation up to 72h before
- Less than 72h: commission not refunded
🔴 Private or custom activities
(dedicated service, specific arrangements)
Examples:
- private boat charter
- private excursion
- romantic day
- private event or group
👉 Conditions:
- Free cancellation up to at least 72h before
- Less than 72h: commission not refunded
👉 Some services may require specific conditions, which will be indicated at the time of booking.
7.2 Special cases
Some activities may have specific conditions, indicated on the activity page.
7.3 No-show
In the event of a no-show:
👉 the commission will not be refunded
8. Cancellation by the service provider
If the service provider cancels:
The client may:
- be fully refunded the commission
- or be offered a rescheduling
9. Force majeure
In the event of:
- weather conditions
- a safety issue
- an unforeseeable event
👉 the booking may be:
- rescheduled
- or refunded
10. Liability
Novazeo acts as an intermediary.
As such, the platform cannot be held liable for:
- the quality of the service
- any incidents that occur
- the service provider’s conduct
The service provider is solely responsible.
11. Client’s commitment
The client agrees to:
- arrive on time
- follow instructions
- behave respectfully
Any failure to comply may result in the service being cancelled without refund.
🔥 12. Commitment and non-circumvention
Any confirmed booking implies the client’s commitment to carry out the service with the service provider under the agreed conditions.
👉 In the event of cancellation after the client has been put in contact with the service provider:
- the commission remains payable
- no refund will be issued
The client acknowledges that any attempt to bypass the platform will not give rise to any refund.
13. Personal data
Data is processed in accordance with applicable regulations.
It is used solely for:
- managing bookings
- customer relations
14. Intellectual property
All content on the site is protected.
Any reproduction is prohibited without authorisation.
15. Changes to these GTC
These GTC may be amended at any time.
16. Governing law
These GTC are governed by the law applicable in Senegal.
Any dispute falls under the jurisdiction of the competent courts.
