A question should not wait until the day itself
A boat trip is planned around the tide, a safari around the season, a workshop around the children’s ages. If a detail is making you hesitate, ask now rather than guess: that is exactly what we are here for. Behind this page there is no robot and no call centre on the other side of the world, just the Que Faire Sénégal team: based in Senegal, the people who check the listings, know the professionals and follow every booking.
How to reach us
By email: reservation@que-faire-senegal.com. This is the single address for all your questions, whether they are about an activity, a booking in progress or a suggestion.
Through the form below: your last name, first name, email, phone number and message. It is read by the same team: choose whichever channel suits you, there is no need to send the same message twice.
By phone or on WhatsApp: +221778875972. The team answers Monday to Friday 07:30–17:00 and Saturday 07:30–12:00. It is the handiest channel for quick information, booking an appointment or a last-minute change.
Get the right answer first time
In your message, a few details are enough for us to reply without any back-and-forth:
- the activity concerned, with its title or the link to its listing;
- the date you would like and the number of participants;
- anything that helps us welcome you properly: children’s ages, level, language, any particular constraint;
- if you have already booked, the name and email used for the request.
Go straight to the right place
You already have a booking. To change the date or cancel, let us know as early as possible by email or on WhatsApp. Any change of date depends on what the team running the activity can offer. The refund rules are set out on the Cancellation policy page. On the day itself, if you are running late or something comes up, let the person welcoming you know directly: their number is in your final confirmation.
You are hesitating before booking. Start with the FAQ and the Booking process page: the request is free, you pay nothing until the date is confirmed, then 20% to secure your booking, and the balance is paid on site, on the day. If your question is still unanswered, write to us.
You are organising a group outing or a private event. Birthday, seminar, team outing, a pirogue just for you: go through the Private booking request page, designed for exactly this kind of project.
You live in Senegal. The resident rate gives up to 30% off depending on the activity. To get it, create your account on the Resident sign-up page before booking.
You are a leisure professional. Guide, instructor, pirogue boatman, artisan, wellness practitioner: find out how the platform works on Are you a professional?, then sign up on the Provider sign-up page.
You have an activity idea to suggest. Write to us at reservation@que-faire-senegal.com: our team will look into your suggestion.
Resident or traveller, same team
Whether you have been in Dakar for ten years or you are planning your first trip from abroad, you are talking to the same people. For residents, we can suggest the weekend getaway that makes a change from the usual beach; for travellers, help fit an activity into an itinerary without rushing. Either way, we point you towards the activity that suits you, never towards a particular name.
What happens after your message
Your message is read by the Que Faire Sénégal team, who reply by email, by phone or on WhatsApp. If your question is about a date, we pass it on to the team running the activity: they confirm the slot or suggest another. The dates on the site’s calendar are for guidance only; a date is only booked once it has been confirmed and the 20% has been paid.
