FAQ

A platform for booking activities in Senegal. You book with us; the activity is run by an independent local professional, selected and vetted by our team.

Choose the activity, enter the date you’d like, the number of participants and your contact details, then confirm your basket. You receive an email and a WhatsApp message confirming that your request has been received.

No. Your request is passed on to the team running the activity, who confirm the date or suggest another. The dates on the calendar are for guidance only: your place is only booked once it has been confirmed and the 20% has been paid.

Your request is passed on to the team running the activity as soon as it arrives. For an activity on a specific date (boat trip, safari, workshop), send it a few days in advance, especially during holiday periods and long weekends.

Yes, give the number of participants in your request. For a fully private outing or an event, use the Private booking request page.

The price shown is the price of the activity described, with no fees added at checkout. The only extras are any official fees (park entry, regulated crossing, local tax): they are flagged on the listing and paid on site.

Usually, yes. Some activities are priced per craft, per boat or per vehicle (quad bike, jet ski, private pirogue, transfer): the listing says so.

No. You pay nothing until the date is confirmed.

As soon as the date is confirmed, you receive a secure payment link to pay 20% to secure your booking. This is the booking fee, which confirms your booking.

By bank card, Wave or Orange Money.

The balance (80%) is paid on site, on the day of the activity, directly to the team welcoming you: in cash, by Wave, by Orange Money or by whatever method has been agreed.

A rate reserved for people who live in Senegal, up to 30% off depending on the activity. The exact rate is shown on each listing.

By creating your resident account on the site before booking.

Official fees are set by the authorities: we never discount or mark them up. Some sites apply a different rate themselves depending on whether or not you are a resident; the listing says so when that’s the case.

Yes. The refund conditions, depending on how far in advance you cancel, are set out on the Cancellation policy page. Let us know as early as possible.

By email at reservation@que-faire-senegal.com, or by phone and WhatsApp on +221778875972, the Que Faire Sénégal number. The number of the person welcoming you is in your confirmation.

Yes, depending on what the team running the activity can offer. Contact us as soon as possible so that we can find a new slot.

If the activity cannot go ahead (weather, sea conditions, unforeseen event), you are told immediately and you choose between another date, an equivalent activity or a full refund of the 20% paid to secure your booking.

Once you’ve paid the 20%, you receive by email and WhatsApp the contact details of the person welcoming you, the exact meeting point, the time and practical instructions.

Yes. Their number is in your final confirmation.

Let your contact know on WhatsApp straight away. A departure cannot be guaranteed if you are significantly late without letting anyone know, especially for boat trips, which depend on the tide.

Instructions specific to each activity are sent to you with the confirmation. In any case, bring the means to pay the balance on site, water, sun protection and, for boat or pirogue trips, things that don’t mind getting wet.

Yes, and we encourage it. A WhatsApp message invites you to rate the experience after the activity. Your reviews guide future travellers and residents.

Of course. Write to us at reservation@que-faire-senegal.com: our team will look into your suggestion.

All the information is on the Are you a professional? page, and you sign up on the Provider sign-up page.

The CFA franc (XOF), pegged to the euro at a fixed rate. Mobile payments (Wave, Orange Money) are very widespread, but always keep some cash for small purchases and the balance of certain activities.

The dry season, from roughly November to June, suits almost everything. The rainy season (hivernage), roughly July to October, makes some tracks difficult but brings green landscapes and quieter sites; several activities remain possible all year round, particularly in Dakar Region and on the Petite Côte.